WannaFlix is committed to protecting your privacy. We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration.
Our guiding principle towards data collection is to only collect the minimal data required to operate a world-class VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled we cannot provide data that we do not possess.
WannaFlix collects four types of information:
This information is collected for the purpose of administering your WannaFlix subscription, and includes your name, email address, and payment information, which you submit on our order page when you subscribe for the Services.
WannaFlix collects minimal information about usage in order to maintain excellent customer support and quality of service. The section below describes in detail what specific information we collect. These statistics never include anything about what the user did with the VPN: no data about the contents or destinations of VPN traffic, no DNS queries, and no IP addresses.
VPN connection diagnostics are anonymized and cannot be tied back to individual WannaFlix users. This feature is similar to a “send bug report” option.
Separately from VPN services, we also provide our optional SmartDNS service for devices such as Apple TV that do not support VPNs. Users who opt into using SmartDNS can choose to register specific IP addresses that should be authorized to use the service; these IP addresses are only used by WannaFlix to provide the optional SmartDNS service and not for any other purpose.
WannaFlix collects personal information which you provide to us directly through the Site. We require that you provide personal information, such as an email address and payment information, in order to establish a WannaFlix account, and so that we can email you, collect payments from you, and respond to support queries that you initiate. The specific information collected varies depending on the payment method you choose.
WannaFlix uses your email address for the following reasons:
We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:
Should anyone try to compel WannaFlix to release user information based on any of the above, we cannot supply this information because the data don’t exist.
In order to maintain excellent customer support and quality of service, WannaFlix collects the following information related to your VPN usage:
We do NOT collect information about whether you have successfully established a VPN connection on a particular day, to which VPN location, nor from which country/ISP. However, you may decide to provide this information to our staff via ticket support. This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our service, and to enable WannaFlix engineers to identify and fix network issues.
We collect information regarding the total sum of data transfer you consume. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of users combined, thereby affecting the quality of service for other WannaFlix users, we may contact them for an explanation.
We collect minimal usage statistics to maintain our quality of service. We may know, for example, that our customer John had connected to our New York VPN location on Tuesday and had transferred an aggregate of 823 MB of data across a 24-hour period. John can’t be uniquely identified as responsible for any specific behavior because his usage pattern overlaps with hundreds of other WannaFlix customers who also connected to the same location on the same day.
We’ve engineered our systems to categorically eliminate storage of sensitive data. We may know THAT a customer has used WannaFlix, but we never know HOW they have utilized our service. We stand by our firm commitment to our customers’ privacy by not possessing any data related to a user’s online activities.
SmartDNS is our service for consoles like Apple TV and other devices that don’t support running a VPN. Because the service doesn’t run on an app and doesn’t have an option for username/password authorization, we rely on a system which authorizes specific IP addresses that you have chosen to register with us. You can register IP addresses by logging into our website and using the “SmartDNS Settings” page. Those IP addresses are then stored in our system in order to identify authorized devices for SmartDNS, and are not used for any other purpose.
WannaFlix’s core mission is to keep your information private. In service of this mission, WannaFlix’s headquarters and registered place of business is in Hong Kong, which has stricter laws concerning information disclosure than most countries.
WannaFlix keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact WannaFlix, we may collect your email address and any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience.
WannaFlix uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.
While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.
What is a cookie?
A cookie is a small text file used to store information about your visit to the Site. Cookies let WannaFlix optimize and improve the user experience of the Site by helping us deliver certain functionalities, such as website login and language settings. The cookies we use may vary over time as we continuously update and improve our Site.
You are free to change your cookie preferences at any time. You can do this in the settings panel for your browser. Depending on which browser and device you use, you may be able to control which cookies you allow, which cookies you want to block in the future, and delete cookies. For more information about these settings, please refer to the “help” section of your browser. Note that WannaFlix’s Site may not work as intended if you choose to disable cookies.
The cookies set by WannaFlix enable us to set your language preference, attribute visitors to a marketing channel, and, once you log in, securely show you information that is specific to your account. The cookies contain a user identifier, but no directly personally identifying information such as your name or email address, and do not track any activity outside of WannaFlix’s domains.
WannaFlix uses third-party services such as Google Analytics and Adwords.
The Site may contain links to external websites that do not fall under WannaFlix’s domain. WannaFlix is not responsible for the privacy practices or content of such external websites.
The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.